Refund Policy

GENERAL REFUND POLICY

  1. When it comes to a buyer/buyers claiming to have not received an order, if we can provide proof of shipping for the item/order, there will not be any refunds and/or credits issued whatsoever.
  2. Refunds will only be issued for orders that have not been received if proof of shipping cannot be provided. This does not include digital products, of which is the buyer’s responsibility to immediately download after making a digital-product purchase.

DIGITAL REFUND POLICY

  1. The digital products sold by The Moor’s Marketplace and Moor are NON – REFUNDABLE. The reason for this is because once you purchase a digital product from us, you are immediately given instant access to the product, and once said access is granted via download, it cannot be taken back. You will ALWAYS have access to the product. Therefore be mindful before making your decision to purchase.
  2. There will not be any credits/refunds issued for buyer losing access to his/her download. Therefore, be mindful that download access will only be available for 24 hours after purchase.
  3. The are other digital products by other vendors that are and/or will be promoted within the pages of our shop. Those digital products have refund protection policies that are governed by their relative merchants. Those policies usually guarantee a 30-60 day refund period. – UPDATED 05/19/2018 7:55 PM

T-SHIRT, HOODIE, SHIRT, JACKET REFUND POLICY

  1. The Moor’s T-Shirt Emporium is a print on demand company, all products are produced per order.
  2. Once an order has been sent to production, you can no longer edit any details or cancel it.
  3. If the shipment details were incorrect, or you if you happen to order the wrong size or color, The Moor’s T-Shirt Emporium is not responsible and will not offer replacements or refunds.
  4. Returns or exchanges are not supported if you, the customer, have ordered the wrong size, color, or simply don’t like the product. We don’t have inventory space to keep the unwanted items.
  5. However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.
  6. In case a replacement order is arranged, there is no need to send the original order back to us. To initiate a replacement order, contact The Moor’s T-Shirt Emporium at [email protected]
 

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